Frequently Asked Questions

How do I install the Two Minute Fix?
Last Updated 3 years ago

Announcement: Support is now only available to those actively subscribed to the Two Minute Fix who have paid for and installed the Two Minute Fix on the endpoint needing support. If any support article is having issues with images being displayed try logging into your support account. Thank you.

Visit the https://twominutefix.com/download.php website and download the installer (NOTE: this requires your valid license key for the Two Minute Fix so be sure to have that ready and enter all letters/numbers/dashes exactly how they are in your key).

Once downloaded, be sure to uninstall any previously used antivirus program.

Open the downloaded installer:
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Run the installer from within the downloaded archive:
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If prompted, allow the Two Minute Fix to have administrative rights:
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Click "Next" to begin the installation
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Verify you have removed previous antivirus software then click OK:
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Read through and accept the End User License Agreement:
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Click "Next" to skip the read-me as this walkthrough is more detailed:
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Select which modules of the Two Minute Fix you would like installed:
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  • User Interface (required) for 1-click fixes to be run on demand
  • Monitoring (required) for the Two Minute Fix remediation
  • NOTE: Remote Access*
  • NOTE: Managed Backup*
*Note: additional fees may apply for remote support or data backup. Due to this, and to ensure people don't continue to install them accidentally, these services are installed remotely by Tates PC or via the TMF interface after installation is completed as of July 3rd, 2018.

Enter your license key (note: this must include the dashes and have no leading or trailing spaces)
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From this point the installer will finish everything else. If you have provided a correct license key you will have access to running on-demand scripts within 10 to 15 minutes and should have the latest antivirus definitions installed within 90 minutes.

If you have any issues feel free to open a support ticket.

Thank you for your business!


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